Terms of Service

1. Acceptance of Terms

By accessing and using SupportTag IQ ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

SupportTag IQ is a cloud-based IT Service Management (ITSM) platform that provides:

• Incident and problem management
• Change and configuration management
• Asset and knowledge management
• Service request fulfillment
• White-label partnership solutions
• AI-powered triage and automation

3. User Accounts and Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate and current
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of unauthorized use of your account

4. Acceptable Use Policy

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code, viruses, or harmful content
• Attempt unauthorized access to our systems
• Interfere with service operation or other users
• Use the service for competitive intelligence gathering

5. White-Label Partnership Terms

For organizations participating in our white-label partnership program:

• Revenue sharing terms are defined in separate partnership agreements
• Partners maintain responsibility for their end-user relationships
• Branding and customization rights are granted per partnership agreement
• Partners must comply with all applicable regulations in their jurisdiction
• Technical support is provided according to partnership tier

6. Data Protection and Privacy

We are committed to protecting your data:

• All data is encrypted in transit and at rest
• Multi-tenant architecture ensures organizational data isolation
• Regular security audits and compliance assessments
• Data processing complies with GDPR, CCPA, and other regulations
• Users retain ownership of their data
• Data portability and deletion rights are respected

7. Service Availability

While we strive for maximum uptime, we do not guarantee uninterrupted service. We provide:

• 99.9% uptime target for production environments
• Scheduled maintenance windows with advance notice
• Incident response and resolution procedures
• Service status updates and notifications

8. Intellectual Property

The Service and its original content, features, and functionality are owned by SupportTag IQ and are protected by international copyright, trademark, and other intellectual property laws. You retain rights to your data and content uploaded to the Service.

9. Payment Terms

For paid services:

• Subscription fees are billed monthly or annually as selected
• Payment is due upon invoice receipt
• Late payments may result in service suspension
• Refunds are provided according to our refund policy
• Price changes require 30 days advance notice

10. Limitation of Liability

To the maximum extent permitted by law, SupportTag IQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption, arising from your use of the Service.

11. Termination

Either party may terminate this agreement at any time:

• Users may cancel their subscription with 30 days notice
• We may suspend or terminate accounts for terms violations
• Data export is available for 90 days after termination
• Outstanding payment obligations survive termination

12. Modifications to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email and service notifications at least 30 days before taking effect. Continued use of the Service constitutes acceptance of modified terms.

13. Governing Law

These terms are governed by and construed in accordance with the laws of Delaware, United States, without regard to conflict of law provisions. Any disputes will be resolved through binding arbitration.

14. Contact Information

For questions about these Terms of Service, please contact us at:

• Email: legal@supporttag.com
• Address: SupportTag IQ Legal Department
• Phone: Available through support channels

15. Severability

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely achieves the intent of the original.